Service Management Forums, Composites, & Tracking

Service Management Forums

Similar to 20-groups, our service management forums consist of progressive service management who desire to continue their improvement processes.

Every quarter, managers meet to review their composite and performance, learn additional techniques from our instructor/moderator, and discuss areas that need attention to ensure that maximum profitability is being achieved.

Group size is limited to foster high group interaction.  Meeting sites are centrally located to minimize travel expenses and travel time. Included is breakfast, lunch, all materials, composites, and meeting room. 

Cost:  $200.00 per month

Dealer Groups Fixed Operations Composite

If you don't know where you have been and where you want to end up, then how can you determine how to get there?  Composites are an invaluable tool for upper management and fixed operations managers to measure current performance to past performance, forecast, and plan. Consisting of over 20 pages of detailed performance numbers, quarterly or monthly comparisons, and rankings provide management with the tools necessary to uncover profit opportunities, weaknesses, and strengths.  Much easier to read and understand than conventional composites and with rankings that make sense.  An inexpensive way to compare performance across departments in dealership groups without the cost of travel and time away from the store. Includes 3 printed copies of the composite per dealership.

Cost: 

• Quarterly Composite--$200.00 per dealership per quarter (4 dealership minimum) 
• Monthly Composite--$150.00 per dealership per month (4 dealership minimum)

Daily & Monthly Tracking Program

"You can't manage what you don't measure."  This Excel-based spreadsheet program provides service management with the capability to forecast monthly, track daily progress toward forecast, compare performance with past performance, and print or e-mail daily tracking sheets to advisors, general managers, and dealers.

Service Managers enter Key Performance Indicators (KPI's) daily from reports generated from your in-house DMS system and then print and/or email the Daily Tracking Report.  Monthly, KPI's are entered and a forecast is prepared based on previous months and prior years performance.  The Daily Tracking Report shows progress toward forecast, results vs. prior month-to-date performance, and what needs to be produced daily from this point forward to meet forecast.

Cost: $495.00 one-time charge and includes 90 days support. Service Manager must have Microsoft Excel.  Depending on your DMS, some KPI's will not be available without custom-designed Report Generator reports (for example:  Menu sales on most systems, FRH's on R&R systems).