QUESTION:
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Who is the most profitable
salesperson in your dealership?
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QUESTION:
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Which employee has the most
impact on CSI and customer
retention?
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ANSWER:
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The average Service Advisor
produces more gross profit than a
new or used car salesperson.
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ANSWER:
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A Service Salesperson sees 5
times more customers every day than
a new or used car salesperson.
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ANSWER:
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The battle for customer
retention is not won or lost during
the sales transaction, but in the
3-5 years of the service cycle.
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ANSWER:
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Your customers interact with
your Service Advisor more than any
other employee during their vehicle
ownership--therefore your Service
Advisor has the most impact on
customer retention than any other
employee.
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ANSWER:
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Your most important dealership
salesperson receives the least
amount of sales training.
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ANSWER:
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Every dealership has at least
weekly sales meetings/training for
their new and used salespeople.
|
Doesn't it make sense to also have
regular sales meetings for your most
important salespeople, your Service
Advisors?
"Service Advisor Success--One Idea At a
Time" is just that tool. It's a weekly
"sales meeting in a box" with everything
that service management needs to hold
profit-producing sales meetings.
This program provides:
- Inspiring weekly training
sessions delivered in effective
15-minute segments
- "Power phrases" and scripts
that gives the Service Advisor
the power to communicate
effectively with the service
customer
- Role playing in real-world
and difficult selling
situations.
- The best veteran and
new-hire training
- VHS tapes or DVDs, CD's,
review cards, and success
portfolios are included
- Suggested meeting agenda is
included.
Click here
to print
out suggested format to hold a
successful and motivating sales
meeting.
- NO CONTRACT OR LONG-TERM
COMMITMENT
- Only $188 per/month -
ORDER NOW!
- Want to test drive before
you buy?
Click here to see sample
training session now, or to have
a DVD shipped,
click
here.
|
There's no bigger bang for the buck for
ongoing, recurring sales training from the
company that has trained over 2,700 Service
Advisors and service management. Order today
by calling Coker Automotive Consultants at
(800) 715-8009.
Click here
to see examples of topics covered by this
comprehensive and powerful sales training
program. Each monthly package includes four
15-minute training sessions (DVD or VHS),
CD's, and review cards.
Coker
Automotive Consultants
3409 Lorna Lane
Birmingham, AL 35216
Phone: (205) 978-8993
(800) 715-8009
Fax: (205)
824-8344
Email:
info@cokerconsultants.com
|
|
Coker Automotive Consultants
3409 Lorna Lane
Birmingham, AL 35216
Phone: (800) 715-8009
"You
guys do a great job! You've got a real winner here!"
- Asbury Group Platform
"The absolute best training we've ever had.
Period!"
- Hopkins Motor Co
"We
experienced an $8 increase in our effective labor
rate and a .4 FHR per RO increase since using these
DVD’s!"
- Marc Alexander, Fred Mueller
Automotive
This training is excellent!
This training tool should be used by everyone in the
dealership industry! - Jim Dooley, Parks
Chevrolet
“Our CSI went from 79% to
94.5% since we started using the training videos and
it was your program that got us there!”
- Stan Fields, Volkswagen-Audi
of Huntsville
“I can’t say enough about
the videos, they are just great!”
Ed Tyler, Director of
Operations,
JC Lewis Ford, Savannah, GA
Need a "Best Idea" for your 20
Group? Take the powerful "Service Advisor
Success--One Idea At a Time" to your next 20-group
meeting. We will provide free demos and materials
for each member. We can also serve as a guest
speaker for your 20-group or service association
meeting. More>>>
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