QUESTION:

Who is the most profitable salesperson in your dealership?

QUESTION:

Which employee has the most impact on CSI and customer retention?

ANSWER:
The average Service Advisor produces more gross profit than a new or used car salesperson.
ANSWER:
A Service Salesperson sees 5 times more customers every day than a new or used car salesperson.
ANSWER:
The battle for customer retention is not won or lost during the sales transaction, but in the 3-5 years of the service cycle.
ANSWER:
Your customers interact with your Service Advisor more than any other employee during their vehicle ownership--therefore your Service Advisor has the most impact on customer retention than any other employee.
ANSWER:
Your most important dealership salesperson receives the least amount of sales training.
ANSWER:
Every dealership has at least weekly sales meetings/training for their new and used salespeople.

 Doesn't it make sense to also have regular sales meetings for your most important salespeople, your Service Advisors?

"Service Advisor Success--One Idea At a Time" is just that tool. It's a weekly "sales meeting in a box" with everything that service management needs to hold profit-producing sales meetings.

This program provides:

  • Inspiring weekly training sessions delivered in effective 15-minute segments
  • "Power phrases" and scripts that gives the Service Advisor the power to communicate effectively with the service customer
  • Role playing in real-world and difficult selling situations.
  • The best veteran and new-hire training
  • DVD's and CD's are included
  • Suggested meeting agenda is included. Click here to print out suggested format to hold a successful and motivating sales meeting.
  • NO CONTRACT OR LONG-TERM COMMITMENT
  • Only $188 per/month - ORDER NOW!
  • Want to test drive before you buy?  Click here to see sample training session now, or to have a DVD shipped, click here.

There's no bigger bang for the buck for ongoing, recurring sales training from the company that has trained over 2,700 Service Advisors and service management.

Click here to see examples of topics covered by this comprehensive and powerful sales training program. Each monthly package includes four 15-minute training sessions.

Coker Automotive Consultants
Phone: (205) 337-2542
 
Email: info@cokerconsultants.com

Coker Automotive Consultants


Phone: (205)337-2542



 

 "You guys do a great job! You've got a real winner here!"
- Asbury Group Platform


"The absolute best training we've ever had. Period!"
- Hopkins Motor Co

"We experienced an $8 increase in our effective labor rate and a .4 FHR per RO increase since using these DVD’s!"

- Marc Alexander, Fred Mueller Automotive

 

This training is excellent! This training tool should be used by everyone in the dealership industry! - Jim Dooley, Parks Chevrolet

“Our CSI went from 79% to 94.5% since we started using the training videos and it was your program that got us there!”

- Stan Fields, Volkswagen-Audi of Huntsville

“I can’t say enough about the videos, they are just great!”

Ed Tyler, Director of Operations,

JC Lewis Ford, Savannah, GA

 

 

Need a "Best Idea" for your 20 Group? Take the powerful "Service Advisor Success--One Idea At a Time" to your next 20-group meeting. We will provide free demos and materials for each member. We can also serve as a guest speaker for your 20-group or service association meeting. More>>>

 

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