PARTS DEPARTMENT

In conjunction with Bob Pearson Enterprises, the most respected name in Parts Consulting, we offer parts consulting programs that can substantially improve your Parts Department operations, inventory control, and profitability.

Bob Pearson Enterprises, LLC (BPE) is a wholly owned subsidiary of Terry & Stephenson, P.C., a certified public accounting and management consulting firm. BPE has consultants in Birmingham, Alabama; Shreveport, Louisiana; and Hobe Sound, Florida. Terry & Stephenson has offices in Denver, Colorado and Pittsburgh, Pennsylvania.

Robert A. Pearson is the managing partner of BPE. He has over 40 years of dealership consulting and retail experience. Established in 1976, BPE has been continuously providing service to the automotive industry for the past 27 years. The company was established to train dealership parts department personnel and to assist dealers in improving their operations. BPE performs “in-dealership” analysis of the parts departments, working with Dealer-Operators, General Managers, Fixed Operations Managers, and other parts personnel in addition to ‘hands-on” training of dealership personnel. BPE has established a reputation of providing quality services to the automotive industry in the parts service area. BPE and Terry & Stephenson have served over 400 dealerships and currently provide consulting services to 90 dealers on a reoccurring basis. They have built a reputation of providing quality services with results. That is why so many dealers invite us back each year to review their parts and service departments and assist them in fine-tuning the operations.

Regular guests at NADA 20 groups, they have also presented workshops at the NADA national convention, and have been regular presenters for the NADA Education department. Also, many auto dealer associations including the Georgia Auto Dealers Association (GADA), North Carolina Auto Dealers Association (NCADA), Oregon Auto Dealers Association (OADA), Texas Auto Dealers Association (TADA), Wisconsin Auto Dealers Association (WADA), Houston Auto Dealers Association (HADA), Minnesota Auto Dealers Association (MADA) and NCM have invited BPE to present seminars. They are now running their own workshops every few months along with a newsletter being sent quarterly. If you would like a copy of our newsletter, please contact us with the email address it can be sent to.

Parts Department services include:

• Computer System Training

• Management Techniques for Cash Control - Internal controls required to protect dealership cash investment and cash flow.

• On-Site Dealership Training - Hands on training of parts personnel in own environment by experienced parts consultant. You will be trained in the proven parts programs and procedures developed by Bob Pearson Enterprises, LLC.

• Parts Department Analysis - Analysis of total parts department operation. Included in this analysis:

• Condition of parts inventory investment: Is this money invested in part numbers that are considered working or selling numbers? Is this money invested in part numbers that are considered as slow or non selling? Is this money tied-up with no return on investment?

• Profitability of each parts sales account: Are parts sales accounts profitable or are these parts sales accounts creating negative drain on dealership cash flow?

• Break-even percentage of expense: What is the percentage required that the parts department personnel must add to parts cost at time of sale to recover parts cost plus expenses for handling?

• Developing parts pricing policy.

• Review internal policies and procedures.

• Review special order procedures.

• Complete and detailed analysis of total parts department operation given after each visit.

• Parts Department Consulting

• Parts Department Layout - Are parts bins arranged to allow for increased productivity of parts personnel? Are correct type of parts storage bins used in parts department?

• Physical Annual Inventory - 11 steps should be followed when taking parts physical inventory. We use these 11 steps to complete inventories in an efficient manner. As well as giving you a complete report of what was found on each inventory and ways to improve your parts department before the next inventory.

• General Motors Retail Inventory Management (RIM) Program

• Parts Department Management Workshops

• We present a roadmap to profitability and a formula for effectiveness

• Step by step, we help you take control of your parts and service departments

• We teach skills to improve your parts department fill ratio

• We offer one-on-one training for improving profitability in your parts and service departments

• Our working classes will address the problems you face in your parts and service departments