BODY SHOP
Our in-dealership body shop consulting will make a
substantial and immediate impact on your
body shop's bottom line. Our goal is for the
dealership to completely recoup their
investment in our services in less than 60
days. Our focus is primarily on:
- Increasing labor and parts sales
- Increase
estimate closing ratio
- Increasing gross
profit retention
- Increasing customer
retention
- Increasing number of estimates
- Controlling expenses
Body Shop Management
Profit Improvement Programs
Total Body Shop
Analysis
An in-depth, on-site analysis of
the complete body shop operation, including:
- Estimator selling skills
- Repair order
analysis
- Comparison of estimates to final
bill
- Market position and opportunities
- Pricing and sales tools
- Profit opportunities
- Departmental expense analysis
- Metal and
paint shop efficiency
- Paint & Material
account
At the conclusion of this 2-day
engagement, we will perform an exit
interview with dealership management and
provide a complete report within 10 days
outlining our objective analysis of the body
shop operation and what profit opportunities
are available.
Body
Shop Merchandising Program
- Improve closing
ratio
- Increase gross profit retention
- Increase parts sales
- Improve shop
productivity and efficiency
- Retain more
customers
During this 5-day engagement, we
will:
- Perform a market analysis to
determine our pricing and sales
opportunities
- Train the estimators
-
Effective sales presentations
-
Overcoming
objections
-
Improving customer retention and
satisfaction
-
Closing the sale
- Implement
performance tracking
-
Key performance
numbers that a Body Shop Manager must know
and control
-
"You can't manage what you can't
measure"
- Exit interview and report
Total Body Shop Net
Profit Program
- Improve departmental sales
- Improve gross profit retention
- Reduce
department expenses
- Improve department
efficiency
- Improve customer retention
- Improve customer satisfaction
- IMPROVE BOTTOM
LINE NET PROFIT
The Total Body Shop Net
Profit Program will make immediate,
substantial, and ongoing improvements in the
net profit of the body shop department. All
elements of a successful body shop operation
(excepting for advanced production
techniques) will be addressed during this
10-day engagement. During this 10-day
engagement, we will:
- Perform a market
analysis to determine our pricing and sales
opportunities
- Train the estimators
-
Effective sales presentations
-
Overcoming
objections
-
Improving customer retention and
satisfaction
-
Closing the sale
- Implement
performance tracking
-
Key performance
numbers that a Body Shop Manager must know
and control
-
"You can't manage what you can't
measure"
- Review and redesign pay plans for
maximum motivational impact
- Design and
implement estimate follow up and tracking
processes
- Maximize Paint & Materials gross
profit
- Improve customer communication and
follow up
- Decrease cycle time
- Exit
interview and report
Advanced Production Techniques
At
some point following our above-listed
in-dealership engagements, many of our
clients begin to experience production
issues due to the increase in sales.
Advanced production techniques will result
in an increase in gross profit retention,
technical employee income, and substantial
improvements in productivity and efficiency.
Advanced production techniques are not a
"one-size-fits-all" approach but requires a
level of customization based on available
technical skills, shop layout, management,
and other factors. Our years of production
experience with dozens of dealership allows
us to implement a system that will best fit
your particular situation and will
substantially increase throughput.
Cost:
Call for investment quote
Coker
Automotive Consultants
3409 Lorna Lane
Birmingham, AL 35216
Phone: (205) 978-8993
(800) 715-8009
Fax: (205)
824-8344
Email:
info@cokerconsultants.com
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