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Coker
Automotive Consultants specializes in fixed
operations (service,
parts,
and body shop) management
consulting and training for
retail automotive
dealerships and OEM's. Our
focus is on improving fixed
operations profitability,
customer retention, and CSI.
Utilizing partnerships with
"best-in-class" training
companies such as the
Mar-Kee Group, Bob Pearson
Enterprises, and Terry &
Stephenson, we are able to
address any dealership
department issues, processes, improve
profitability, and customer
retention. Coker
Automotive Consultants
offers real-world solutions
for the automotive industry,
with tested results in
improving customer
retention, CSI, and
profitability. Our extensive
in-dealership backgrounds
allow us to provide
solutions that work in
practice, not in theory! Our
hundreds of satisfied
clients are proof that our
training and consulting
deliver financial results
that are measurable and
sustainable. |
Service Advisor Success --
One Idea At a Time
The most powerful and
cost-effective Service
Advisor sales training
available.
New and used salespeople
have regular sales meetings,
why shouldn't we do the same
for service salespeople who
see 15-25 customers a day?
Click here to watch a
free training session for
your most profitable
salespeople. |
Service "Sales" Manager
Training
Transform your service
managers and service
departments into sales
managers and highly
profitable sales
departments. |
24/7 interactive
Eautotraining
Online, interactive training
for:
- Service Advisors
- Service Managers
- Salespeople
- Other dealership
personnel
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What 's different about
Coker Automotive
Consultants?
We train
variable and fixed operations automotive
dealership personnel,
including the service
department, parts
department, and body shop,
as well as perform
in-dealership consulting and
fixed operations management
training to improve fixed
operations profitability,
processes, and customer
handling skills. Our goal
is to return your investment
in less than 90 days through
improved gross profitability
while improving customer
retention and CSI. We do
not claim to be able to
increase your Flat Rate
Hours per RO (FRH/RO)
averages to 3.0-4.5 FRH/RO
or improve your Effective
Labor Rate $20-$30 per FRH.
Yes, we could do this, but
the long-term impact on
customer retention is
counter-productive. What we
focus on is improving fixed
operations profitability AND
customer retention, which is
more beneficial short-term
and long-term. |
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Coker
Automotive Consultants
3409 Lorna Lane
Birmingham, AL 35216
Phone: (205) 978-8993
(800) 715-8009
Fax: (205)
824-8344
Email:
info@cokerconsultants.com
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